How to request a return or refund

There are two routes back, and which applies depends on why the device is coming back.

Changed your mind. Tell us within 14 days of delivery, and you have a further 14 days to send the device back. We refund the price of the device. Return postage is yours to pay.

The device is faulty. Tell us within 30 days of delivery and you get a full refund, including the postage you paid. After 30 days the free 12-month warranty takes over and we repair or replace the device.

Email support@globemarket.co.uk with your order number before you send anything back. Devices returned without telling us first cannot be processed, and a device still signed in to an iCloud, Google or Samsung account has to be returned to you unopened.

Allow up to 14 working days for us to process a return. Most are resolved in 3 to 7 working days.