Guaranteed by GlobeMarket
Last update: November 2026
Refurbished tech checked with care
Buying a refurbished device should feel clear and reassuring. That’s why our UK team checks each device before it is offered for sale, so you can choose the tech you want with a better understanding of what you’re buying.
From battery condition and screen function to cameras, connectivity and security features, we check the features relevant to each device.
Checked by our UK team
Every device goes through checks suited to its model and features. Our team tests the functions you rely on, including the screen, buttons, charging port and wireless connections where applicable.
Devices are also cleaned and prepared for their next owner. Checks vary depending on whether you’re buying a phone, tablet, smartwatch, earbuds or another product.
A clear condition grade
Our condition grades describe how a device looks. They help you understand the cosmetic marks you can expect before you order.
Our current refurbished grades are Premium and Very Good. Check the product page for available options and the description of your chosen grade.
A cosmetic grade does not describe battery health. Battery information is shown separately where available.
Battery condition checked
Battery condition matters when choosing a refurbished device. Our team checks the battery as part of the preparation process.
Look for the battery information shown on the product page. Battery life between charges can vary depending on your settings, network, usage and the device’s condition.
Cleaned and ready for a new owner
We clean devices before they are offered for sale and follow our approved process for clearing the previous owner’s data and removing account locks.
Your device is ready for you to sign in with your own account and begin setup.
14 days to change your mind
For most online purchases, you can let us know you want to cancel within 14 days after the day your order arrives. You then have another 14 days to return the product.
You can send an eligible product back by post or courier. For change-of-mind returns, you pay the return postage.
12 month warranty included
Unless the product listing states otherwise, your device comes with a free 12-month warranty.
If a covered fault occurs, contact our team with your order number and details of the issue. Our warranty terms explain what is covered and how to make a claim.
Your statutory consumer rights apply alongside the warranty.
Help when you need it
Whether you have a question before ordering or need support afterwards, our team is here to help.
- Email: support@globemarket.co.uk
- Phone: +44 7429 215923
- Support hours: Monday to Friday, 9am–5pm
