Easy, Fast & Secure Phone Returns – Peace of Mind Guaranteed. Need to return a mobile phone? No problem! At GlobeMarket, we make returning your device easy, transparent, and stress-free. Follow our step-by-step returns process for a smooth experience and fast resolution.
Phone Return Policy – Return Period & Eligibility
There are two return routes. Which one applies depends on why you are returning the device.
Changed your mind: 14 days
If the device is not faulty and you simply no longer want it, tell us within 14 days of delivery. You then have a further 14 days to send it back. We refund the price of the device; return postage is yours to pay.
The device is faulty: 30 days
If the device is faulty, not as described, or not fit for purpose, tell us within 30 days of delivery and you get a full refund including the postage you paid. After 30 days the 12-month warranty takes over and we repair or replace the device.
✅ Conditions for a Valid Return
- Tell us first: within 14 days if the device is unwanted, within 30 days if it is faulty. Devices sent back without telling us first cannot be processed.
- Return the device in original condition, exactly as delivered.
- Include the original accessories and your order number.
- Follow the official returns procedure outlined below.
Devices returned with visible wear, damage or missing components may receive a partial refund. You are welcome to check that the device works, exactly as you would handle it in a shop. A device that has been kept in regular use well beyond that point is not an unused return, and the refund is reduced to reflect the condition it comes back in.
How to Return Your Phone – Step-by-Step Instructions
Step 1: Prepare Your Device for Return
- Backup All Personal Data – We are not responsible for any data loss.
- Remove SIM/SD Cards – Keep your personal data secure.
- Remove Google, Samsung & iCloud Accounts – Returns cannot be processed if devices are locked.
- Include Original Accessories – Charger and cable must be returned with the phone for fault analysis.
- Use Secure Packaging – Protect your item with bubble wrap and remove any old labels.
- Include Your Order Number – Print your invoice or add a note with your order details inside the package.
Send to Our Office:
86 Esmond Road, Manchester, England, M8 9LZ
Step 2: Submit Your Return Tracking
Message us with accurate details and your tracking number: 🔗 WhatsApp
Please note: You will receive a confirmation note. Your message goes directly to our Returns Department to speed up processing.
Step 3: Ship Your Phone to Us
After submitting your return, send your item using Tracked or Special Delivery for insurance and tracking. The item is your responsibility until it reaches our facility.
Step 4: Refund, Repair, or Replacement Status
Please allow up to 14 working days for us to process your return. Most issues are resolved within 3–7 working days.
📧 Still waiting after 14 days? Contact our Returns Team: support@globemarket.co.uk
Escalation (after 14+ days): 0742-921-5923
Refund Policy – What You Need to Know
- Unwanted, told us within 14 days of delivery and returned unused. Full refund of the device price, return postage excluded.
- Faulty, told us within 30 days of delivery. Full refund including the postage you paid, proof of purchase required.
- Faulty after 30 days, repair or replacement under the 12-month warranty.
- Devices returned in lesser condition than delivered may receive a partial refund.
- Returns not posted back within 14 days of telling us are not eligible for a refund.
📌 Special order items (e.g. screen protectors, batteries) are non-refundable.
Warranty Returns – Repairs & Replacements
Our devices come with a warranty (check the specific product listing). If a fault occurs within this period:
- We may repair or replace the device.
- Devices with no fault or non-covered issues incur a £14.99 + VAT inspection fee and a £9.99 return charge.
Warranty Does NOT Cover
- Accidental damage (drops, cracks, water damage)
- Damage from unauthorized repairs or tampering
- Physical wear and tear (scratches, scuffs)
- Battery degradation from normal use
- Jailbroken or rooted devices
- Screen burn or ghosting issues
- Software-related faults due to user modifications
Returning due to power issues? Include your charging cable or email a photo to our support team.
Account Lock Removal – Must Be Done Before Return
Remove iCloud from iPhone
- Go to Settings > Your Name > iCloud > Find My iPhone → Turn off.
- Sign out of iCloud completely before resetting the device.
Remove iCloud Remotely
- Visit iCloud.com → Log in → Find My iPhone.
- Select your device → Click “Remove from Account.”
Remove Google / Samsung Account
- Go to Settings > Accounts → Select account → Remove.
- Or visit your Samsung Account to remove devices remotely.
📌 Devices with active locks will be returned to the sender. We cannot process locked devices.
Contact the GlobeMarket Returns Team
Need help? Have questions? Reach out via our Returns Department email at support@globemarket.co.uk.
Important Return Tips
- Always use insured, tracked delivery.
- Keep proof of postage.
- Package your device securely.
- Include all necessary details for fast processing.
Optimize your return experience with GlobeMarket — your trusted name in refurbished phones and mobile tech. Our fast, secure, and fair returns process makes it easy to shop with confidence.